- Communication Skill : a process by which information is exchanged between individual through a common system, sign or behaviors.
- Skill : a learned power of doing something competently and something that is a developed aptitude or ability.
- Good Communication Skills can be learned and that those skills can be used effectively deliver your message.
The Benefits of Good Communication
- Good Communication is Good Business.
- The more people you have working toward a common goal or working on a common problem, the better the chance there is for success.
- Good communication techniques will get people working together.
- Continuous improvement rests on effective communication.
- Poor communication have been linked to increase absenteeism and lower productivity.
Communication Are Changing
It used to be …..
- People were a reader
- Employees were not computer literate
- We communicated very formally
- People had a focused attention span
- “What was said” was the element important
- People are more likely viewers than readers
- They are keyboarders…. computer literate
- Communication is more informal
- People have short attention span
- “Who said it” is as important as “What was said”
Methods of Communication
Writing : Letters, Memos, Email, Report
Speaking : Face to face, Telephone
Listening
Body language
Are You Really Listening ?
Three steps to listening
- Receiving….. gathering information in
- Processing… considering the gathered information
- Responding... sending processed information back
- Hold off on your assumption
- Avoid being quick with advice
- Exercise patience
- Eliminate barriers
- Shift your attention to the speaker…. no daydreaming
7 Listening Tips
- Listen for main ideas. Use familiarity to your advantage
- Eliminate physical barriers
- Follow thru on your commitments
- Show interest what’s being said
- You have two ears, two eyes, one mouth
- Keep your supply of patience full
Body Language Pitfalls
- Slouching
- Invading space
- Hovering over the listener
- Looking blank
- Looking stern
- Displaying threatening gestures
- Folding your arms
- Exhibiting distracting habits
What we have to learn to do, we learn by doing... (aristoteles)