ketrampilan komunikasi

Communication Skill

• Communication Skill : a process by which information is exchanged between individual through a common system, sign or behaviors.
• Skill : a learned power of doing something competently and something that is a developed aptitude or ability.
• Good Communication Skills can be learned and that those skills can be used effectively deliver your message.

The Benefits of Good Communication

• Good Communication is Good Business.
• The more people you have working toward a common goal or working on a common problem, the better the chance there is for success.
• Good communication techniques will get people working together.
• Continuous improvement rests on effective communication.
• Poor communication have been linked to increase absenteeism and lower productivity.

Communication Are Changing

It used to be …..

• People were a reader
• Employees were not computer literate
• We communicated very formally
• People had a focused attention span
• “What was said” was the element important

In recent years

• People are more likely viewers than readers
• They are keyboarders…. computer literate
• Communication is more informal
• People have short attention span
• “Who said it” is as important as “What was said”

Methods of Communication

Writing : Letters, Memos, Email, Report
Speaking : Face to face, Telephone
Listening
Body language


Are You Really Listening ?

Three steps to listening

• Receiving….. gathering information in
• Processing… considering the gathered information
• Responding... sending processed information back

Be An Active Listener

• Hold off on your assumption
• Avoid being quick with advice
• Exercise patience
• Eliminate barriers
• Shift your attention to the speaker…. no daydreaming

7 Listening Tips

• Listen for main ideas. Use familiarity to your advantage
• Eliminate physical barriers
• Follow thru on your commitments
• Show interest what’s being said
• You have two ears, two eyes, one mouth
• Keep your supply of patience full

Body Language Pitfalls

• Slouching
• Invading space
• Hovering over the listener
• Looking blank
• Looking stern
• Displaying threatening gestures
• Folding your arms
• Exhibiting distracting habits

What we have to learn to do, we learn by doing... (aristoteles)